Introduction

in-person

Ateneo Garden Palace, Via dei Salentini 3, Rome RM

23 October 2024, from 08:30 to 18:00

24 October 2024, from 09:00 to 18:00

25 October 2024, from 09:00 to 18:00

30 (in-person)

 Rosa Maria Petracca Altieri, Sabine Philippin

This compact training course intends to provide RIs’ staff involved in serving and supporting users with an adequate base of practical knowledge for access management. The course conveys the essential concepts, practical applications, processes, main activities and requirements to successfully provide access that meets user needs and earns their trust and engagement in the RI. The course will enrich and professionalize RI personnel whether they are beginners or seeking to improve their operations.

The course aims to provide participants with a robust understanding of the fundamental concepts and principles of access management. Participants will learn to adopt a user-centric approach, developing practical skills to master essential processes, such as user application, peer review, service provision, and feedback collection. Insights into real-world scenarios and case studies will allow participants to explore practical applications. Hands-on exercises will enable RI personnel to gain the necessary skills to apply their knowledge effectively in their specific contexts, ensuring a satisfactory user experience.